Many companies realize the competitive advantage Information Technology and Networking solutions can bring to enhance the overall performance and achievements of their companies. And yet these companies are not able to afford IT technical staff and administrator to manage their systems to keep them at best operating levels. With rapid changes in technologies, the best and most cost effective solution is to engage dedicated IT company and system integrator like Eminuum to manage and administer your IT and Networking systems.

Eminuum provides a one-stop support and maintenance services for all hardware/software, voice/data/internet solutions in the office, whether you originally bought the solutions from Eminuum or other sources.

Eminuum provides the highest level of support and maintenance backed by a team of highly skilled and experience technical staff to diagnose, troubleshoot, and resolve in shortest possible time any problems you may encounter in your office IT and Networking systems.

The support and maintenance is also backed by a Service Level Agreement, in which Eminuum will discuss with you the response time you may require for your company critical and non-critical systems.

The Network & Computer Systems Maintenance Package include

OPTION A BASIC SERVICE PLAN

20 Hours On-Site Maintenance Contract 12-Month contract period. Networks (routers, switches, and hubs) and computer systems (PCs and servers) Ideal for companies with nodes ranging from 3 –20. Next Business Day On-Site response time Service Coverage: Unlimited Telephone-On-Line Support 20 hours on-site technical hardware and software support in 12 months Diagnostic, trouble-shooting of LAN/WAN, PCs, Servers, and Software Applications (Microsoft Windows etc)

OPTION B COMPREHENSIVE SERVICE PLAN

48 hours on-site Maintenance Contract 12-Month contract period. Networks (routers, switches, and hubs) and computer systems (PCs and servers) Ideal for companies with nodes ranging from 10 –100. 6 hours On-Site response time Service Coverage: Unlimited Telephone-On-Line Support 48 hours on-site technical hardware and software support in 12 months Diagnostic, trouble-shooting of LAN/WAN, PCs, Servers, and Software Applications (Microsoft Windows etc)

OPTION C SYSTEM ADMINISTRATION SUPPORT

To provide support on the administration LAN/WAN networks, PCs and Servers. On-site every fortnightly for half a day. To check if the users encounter any problem in the hardware, software and rectify those problems. To provide support on the usage and configuration of Microsoft standard software. To provide support to end-user on the Operating System (OS) – Microsoft Windows 98, Windows ME, Windows 2000, Windows XP, Windows NT. Provide support to detect, remove virus in the Computer System including updating of the virus signature file on the Computer System. Provide and maintain a user list Provide and maintain a list of Hardware inventories. Provide and maintain a list of Software inventories. And more